Medtel promotes Microsoft Teams integration to US MSPs
“Our technology integrates with Microsoft Teams and gives Teams extra functionality,” says Medtel Director of Marketing, Natalie Wilcox. “These solutions have risen in popularity as more people work remotely. People want the ability to make and receive calls from anywhere using Microsoft Teams”
Medtel delivers Amiba Unified Communications as a Service (UCaaS) solutions directly and via Managed Service Providers (MSPs). For MSPs, Medtel offers a ‘white glove’ level of service that enables any MSP to supply highly sophisticated UCaaS solutions.
“We assist the MSP with everything from engagement, needs discovery, system design, quote management, implementation and billing.”
MSPs partner with Medtel to gain new recurring revenue and protect IT managed services revenue from competitors offering UCaaS. Medtel integrates its phone system with Microsoft Teams to give a full feature set to any business running Microsoft Office. Medtel’s proprietary cloud-based unified communications platform for phone services delivers true unified communications as a service – including voice, IVR, contact center, and video conferencing.
Medtel’s expertise in standing up VoIP phone systems at speed is being used to set up VoIP call center solutions for the COVID-19 vaccine rollout, says Medtel President and CEO, Ewen Cameron.
“The pandemic has thrown up unique business challenges and we are trying to help local governments meet those challenges from a healthcare perspective. Health departments are getting 600-1000 calls a day with questions about vaccine availability, how to sign up and how to book vaccinations. We’re able to stand up virtual call centers overnight.”
