Cloud phone system
Complete package for the start-up and medium sized business includes land line calls throughout Ireland and Britain, based on a fair usage policy.
Cloud-based Unified Communications
Queues with load balancing and overflow
Up to 50 skillsets
Agent log-in, log-out
Supervisor wall board
Wall dashboard per queue
Customisable scheduled reports
up to 400 agents with home working
Features
User Portal
Voice Mail to email
Smartphone apps (iPhone and Android)
Windows PC softphones
Music on Hold
Browser based dialling
Browser-based system management
One automated attendant message
2 to 8 users: $26/user/month
9 to 49 users: $21/user/month,
50 + users: $18/user/month
One-time activation fee: $25/user
Contact Center Solution
Up to 400 agents
allocated among 50 skill sets
queues with load balancing and overflow
Automated attendant
Supervisor wall board
Wall dashboard per queue
Agent log-in, log-out
programmable wrap-up times.
Click here for details
$50/agent/month
Call Record
Calls may be recorded on a user-selectable or on a pre-defined basis:
$10 per channel/month
Additional automated attendant messages
Each additional message:
$10/month
CRM integration
Integration of virtually any CRM package:
$10/seat/month
Additional Geographic numbers
Associate numbers with different aspects of the business:
$3/number/month
Archive storage
Recorded calls may be securely archived:
$1/100 hours of recorded voice/month
One-time activation fee: $25/option
Call rates
While calls to landlines in the UK and Ireland are covered by your subscription, credit on your account allows calls to all fixed lines and mobile numbers at the following competitive rates (excluding special, premium, service and non-geographic numbers).
Europe Band
4c to landline 25c to mobile
Albania, Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands, UK, Vatican City.
Australasia Band
4c to landline, 23c to mobile
Australia, New Zealand.
North America band
4c to landline, 8c to mobile
United States, Canada, Mexico.
Asia Band
6c to landline 10c to mobile
China, Hong Kong, Japan, Malaysia, Singapore, South Korea, Taiwan.
Email info@amibacom.com with any queries on call rates.