Typical applications
Tele sales
Service calls
Reservations
Order desk
Multiple receptionists
from 5 to 400 agents: $50/agent/month

One-time activation fee: $25/agent
Complete package for the flexible contact center:
Up to 400 agents
allocated among 50 skill sets
queues with load balancing and overflow
Automated attendant for each queue
Supervisor wall board
Whisper and Intrude
Wall dashboard per queue
Agent log-in, log-out
Programmable wrap-up times
Customisable reports per agent/skillset
Scheduled reports.
€50/agent/month
Call management
Agent Portal
Voice Mail to email
Smartphone apps (iPhone and Android)
Windows PC softphones
Music on Hold
Browser based dialling
Browser-based management
Auto attendant
Hold
Transfer

Options:

Video Collaboration
Two web-based video conference rooms, with screen sharing and Instant Messaging, and two additional dial-in audio conference bridges, each for up to 100 parrticipants.:
$10 per seat/month, for all user seats
Call Record
Calls may be recorded on an agent-selectable or on a pre-defined basis:
$10 per channel/month
Recorded calls archiving:
$100 per system/month
Recorded calls storage:
$1 per 100 hours of recorded voice/month

CRM integration
Interface to virtually any third party CRM application:
$10/seat/month

Supervisor wall board
The main supervisor wall board gives an overview of all queues.

It gives real time status of the numbers of calls in progress and waiting in each queue.

Wall board for each skill set
The individual skillset wall board gives live status of the queue, all the associated agents and the recent call statistics.

The skill set supervisors have full control, allowing them to write to the wall dashboard. They can react to levels of calls in the queues.
Supervisors can login/logout agents using drag and drop.

The supervisor can initiate call recording with email forwarding.
Supervisors can listen in and take over a call.
Incoming calls may be programmed to ring all agents, to ring cyclically, to ring the longest idle agent or in a priority sequence or to go to a pre-programmed auto attendant message. Overflow, after a programmable period, can be to another queue or to a message or a last-resort team.

CONTACT US
Find out more about our decisive advantages
No hardware PBX
Easy set up
Firmware updates included
Grows with your business
Customisable and scheduled reports

The statistics for inclusion in a report may be selected from a menu of call/agent and queue status data. The period covered by any report is flexible and periodic reports may be scheduled for distribution.

Assign priority based on the number dialled

Incoming calls to specific numbers may be programmed to jump the queue. Key customers may be given numbers to ring, so that their calls take priority.