Jacinto Redondo uses Procoser en la Nube as a cornerstone of its digital transformation, with a cloud-based contact centre application

Jacinto Redondo, the leading engineering and industrial refrigeration company in the Spanish food market, uses the Procoser en la Nube UC platform for communication with its customers and internally.

Jacinto Redondo deploys the UC platform on SIP trunks from Orange .

The director of Jacinto Redondo, Elvira Redondo Dominguez, says “The platform is perfect for home working and a dynamic, mobile workforce. All users are able to self configure the mobile apps from the links on the Welcome email, within a few minutes. With so many field engineers, this is a major advantage. We posted out auto-configured Yealink handsets to home-based employees who requested a desk-top phone and all they had to do was plug in to an Ethernet socket. The ease of operation means the move to the Procoser cloud platform was frictionless. The video platform provides the full security we need for scheduled and spontaneous video meetings and interviews.”

Increasing numbers of users are handling their calls on the WebPhone. Integration with the in-house CRM system improves efficiency.